LEGAL

Refund & Cancellation Policy

Last updated: 11 November 2026

We want you to be happy with every order. This policy explains when BuyBacklink offers a refund and how cancellations work. To ask for a cancellation or refund, email info@buybacklink.online with your order number.

1. Before work starts

If you cancel before we start work on your order (for link building: before we send you the site list), you get a 100% refund.

  • After the site list is sent but before any link is published, you can cancel for a refund of the full amount minus 10% for research done.
  • Links that are already published are not refundable, because the content is live and paid for. We refund the share of the package that has not been delivered yet.
  • If a link we placed is removed within 12 months, we replace it free. If we cannot replace it, we refund that link's share of the price.
  • If we cannot deliver your order at all (for example, no suitable sites for your niche), you get a full refund.

3. SEO, Google Ads and Meta Ads (monthly services)

  • You can cancel at any time. Cancelling stops the next month; the month already paid for is not refunded once work for it has started.
  • Advertising spend is paid by you directly to Google or Meta. We cannot refund it; any refund of ad spend is between you and the ad platform.

4. Website development and Premium SEO Audit & Fix

  • Full refund if you cancel before we share the first design or audit findings.
  • After that, we refund the amount paid minus the work completed so far, based on the project stage (design, development, content or fixes).
  • No refund after the website or the fixes are delivered and approved, or after launch.

5. Free SEO audit

The SEO audit tool is free, so there is nothing to refund.

6. How refunds are paid

Approved refunds go back to the original payment method (card, UPI, net banking or wallet) through Razorpay. We start the refund within 2 working days of approval; your bank usually shows it in 5-7 working days.

7. Payment problems

If money left your account but your order shows as not paid, it is usually confirmed automatically within a few minutes. If not, Razorpay refunds failed payments to you automatically. Email us with the payment ID if you need help.

8. Contact

For any cancellation or refund question, email info@buybacklink.online with your order number.